The customers can return wrong, defective and damaged items up to 15 days after the delivery of your order.
O100° may refuse to accept return or exchange item at our discretion
All items (including promotional gift items accompanying the Order) must be returned to us within 15 days of order receipt with the following conditions:
- Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents).
- Items must be in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned.
- The return must be accompanied by the original order confirmation.
- Returns that are damaged or soiled will not be accepted.
- Please note beauty, fragrances, candles, cosmetics, hair care, and body care items cannot be returned.
Refunds will only be processed after completing the Return Process and the item/s returned have been approved. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash-handling fees).
Your refund will be processed via the following methods:
- Credit Card payments are refunded back to the card used in the purchase.
- Cash on Delivery payments are refunded as a store credit (for website)
- Loyalty Points are refunded as store credit.
- If you choose to pay with multiple payment methods, the store credit amount used will be prioritized and refunded in full, before the remainder of the payment gets refunded via the other payment method used. The refund will be processed in the following order: (i) The full store credit amount used will be credited back to your account, (ii) The remaining amount will be refunded via your other payment method.
Damaged Goods and Incorrectly-Fulfilled Orders Return Policies
If the customer receives an item that is damaged or not the product you ordered, The item must be returned in the same condition you received it within 15 days of receipt to qualify for a full refund. Where applicable, the refund will include the original Order delivery charges, cash handling fees, taxes, and any duties. Replacements may be available depending on stock. If an item has a manufacturing defect, it may also benefit from a manufacturer’s defects warranty
Exchange for retail shops only not allowed for online sales
You can exchange your product by returning it(them) to your nearest O100° store within 15 days of receipt of your order, subject to stock availability. All products must be returned to us, unused and with all O100° package, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice along with your ID. Once we have received and inspected the returned product, O100° may refuse to accept return or exchange items at our discretion.
The customer can exchange your product with any other product.:
- of the same value; or
- of a lower value, in which case any excess will be refunded to you; or
- of greater value, in which case you will have to pay the price difference at the time of the exchange.