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O100° Terms and conditions

These general terms and conditions of sale are conducted between Nawala Trading Est and any person who has purchased on O100°’s website, accessible at: o-100.com

Any purchases on O100°’s website, in its English or Arabic versions, will automatically entail acceptance of these conditions, which the customer acknowledges before placing an order.
O100° reserves the right to update or revise these Terms & Conditions without prior notice. Any Terms & Conditions applicable to the customer are those in force at the time of using or placing an order on the Website.

O100° sells and distributes authentic beauty products, acquired from authorized distributors or the brands themselves.

Article 1 – Buyer’s capacity
The customer who’s placing an order on O100°’s website declares having the legal capacity to accept these terms and conditions.

Article 2 - Prices
Prices displayed on O100°’s website are expressed in SAR. Prices included VAT applicable on the day of placing the order but do not include delivery cost, paid by the customer.

O100° reserves the right to change prices at any time. However, such changes will not affect an order that has already been confirmed.

Article 3 - Product availability
Placing an order implies acceptance of prices and descriptions displayed on the website, O100° is committed to honoring product orders while stocks last.

If, after an order is placed, one or more products are not available, O100° will inform the customer by email or via a phone call, the customer can choose either to replace one or more of the unavailable products or cancel the order. If the customer cancels his order, the amount will be refunded via the payment method used to place the order.

Article 4 – Product Guarantee
O100° sells and distributes authentic beauty products via its boutiques and on www.O-100.com, acquired from authorized distributors or the brands themselves.

By buying O100° products, we guarantee the authenticity and quality of these products.

Article 5 - Order
5.1 Placing an order:
The process to place an order on O100° website:
- Step 1: Place items in the shopping cart, the shopping cart is accessible at any time.
- Step 2: Reviewing and confirming the items placed in the shopping cart.
- Step 3: Enter shipping address information as well as customer’s account information, if the customer has an O100° account.
- Step 4:  Select a shipping method
- Step 5: Payment method selection and/or discount code to use
- Step 6: Order confirmation order by clicking on the "Place order" button and completing the payment.

All orders placed following this process will imply full acceptance of the present terms and conditions.

5.2 Order Confirmation:
After placing the order, the customer will receive an order confirmation email with all necessary details: Product information, reference or SKU numbers, and the total value of the order.
Orders will be processed once the payment has been confirmed.
O100° has the right to cancel or refuse any order from a customer if there is a suspicion of fraud.

5.3 Changing or canceling an order:
Orders cannot be altered once placed.
If the order hasn’t been processed or shipped, the customer can cancel the order or change the delivery address. To do so, the customer must reach out to O100°’s customer support during working hours by sending an email to support@o-100.com or a WhatsApp message to                    +966 920 016 288, without respecting these conditions an order can’t be canceled.

Article 6 - Payment
6.1 Payment methods:
The customer will pay for her/his order by:
- Credit card (Mada, Visa, or MasterCard) through the secure payment platform: Payfort.
- Tabby, is automatically subject to Tabby’s Terms and Conditions of use.
- Cash on Delivery
- You Got a Gift card
- O100° gift card

6.2 Secure Payment:
O100° entrusts the security payment platform Payfort for all credit card transactions. The bank details only appear in encrypted form, meaning that they cannot be understood or held by O100°.

Article 7 - Promotional codes
Promotional codes cannot be combined with other promotional codes. Promotional codes can be used once per customer and cannot be shared.

Article 8 - Delivery
8.1 Delivery to Riyadh:
Any order placed from Riyadh will be delivered within 24 hours, excluding public holidays.
Orders placed during holidays will be dispatched in the next working day.

8.2 Delivery outside Riyadh:
All orders placed from outside of the city of Riyadh will be delivered within 2 to 3 working days, excluding public holidays. Orders placed during holidays will be dispatched in the next working day.

8.3 Delivery location:
Orders placed by the customer will be shipped to the delivery address listed by the customer.
O100° cannot be held liable for orders that cannot be delivered due to incorrect delivery information. The company provides a delivery service throughout the Kingdom of Saudi Arabia.

8.4 Delivery lead times:
O100° guarantees to inform the customer by email when their order is shipped.

In addition, to track the order, the customer can sign into their account and go to "My Account", then click on the "My orders" section.

Customers should note that there is no delivery tracking service for the 24 hours following the order being placed, as the order is initially handled by a distribution platform. After this time, the Customer can track the delivery of their parcel directly on the website of the carrier, chosen at the time of placing the order.

Article 9 - Returns, exchanges, and refunds

9.1 Returns:
The customer can return wrong, defective, and damaged items up to 15 days from the delivery date of the order.

For a return/exchange process to be approved, all items (including promotional gift items accompanying the order) must be returned within 15 days of order receipt and must meet the terms & conditions below:
- Items must be unaltered, unused, and in sellable condition (or the condition in which they were received).
- Items must be in their original packaging/box/dustcover and with all brand and product labels/tags/instructions still attached. Authenticity cards, when provided, should also be returned.
- The return must be accompanied by the original order confirmation.
- Returns that are damaged or soiled will not be accepted.

Each request for a refund or exchange will be inspected and validated by our team. If the return or exchange doesn’t comply with these terms & conditions, they will not be accepted and will be sent back to the customer.

Please note fragrances, candles, cosmetic products, hair care, and body care items cannot be returned.

9.2 Non-returnable items:
Beauty, fragrances, candles, cosmetics, hair care, and body care cannot be returned.

9.3 Return process:
If a customer has received an incorrect item or a faulty/damaged product, they are entitled to return the items within a 15-day period, to do so, customers must contact O100°’s customer support at Support@O-100.com.

For orders outside of Riyadh, a shipping label will be sent to the customer on his email address.
For orders within Riyadh, O100°’s drivers will arrange the item pick up.

Incorrect or faulty/damaged products can be returned or exchanged at O100°’s boutiques.

9.4 Damaged Goods and Incorrectly Fulfilled Orders Return Policies:
If the customer receives an item that is faulty/damaged or an incorrect item, the item must be returned in the same condition within 15 days of its receipt, to qualify for a full refund.
Where applicable, the refund will include the original order delivery charges, cash handling fees, taxes, and any duties. Replacements may be available depending on stock.  

9.5 Refunds:
Refunds will only be processed after completing the Return Process and the item/s returned have been approved. After approval, O100° will issue a refund of the full value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash-handling fees).

This refund will be processed within 3 to 5 business days, according to the payment methods used.
Customers should note that this may take longer if the return requires an additional inspection.

Regarding the initial delivery costs:
If all the products are returned, O100° will also refund delivery costs relating to shipping the order.
If only part of the order is returned, the initial fixed shipping costs will not be refunded.

Your refund will be processed via the following methods:

  • Credit Card payments are refunded back to the card used in the purchase.
  • Cash on Delivery payments are refunded as a store credit (for the website).
  • Loyalty Points are refunded as store credit.

If you choose to pay with multiple payment methods, the store credit amount used will be prioritized and refunded in full before the remainder of the payment gets refunded via the other payment method used. The refund will be processed in the following order: (i) The full store credit amount used will be credited back to your account, and (ii) The remaining amount will be refunded via your other payment method.

Article 10 – Gift Cards

Gift cards purchased online or in O100° boutiques can be used for 1 year on all products available on the website.

10.1 Condition to use O100° gift cards:
Gift cards are cumulative with other promotional codes, such as gifts with purchases or specific discount codes but cannot be used to buy another amount of gift card. These gift cards cannot be exchanged or refunded, even if they have been lost or expired.

Items bought through O100° gift cards cannot be refunded or exchanged, except if they are damaged or are part of an incorrect order.

10.2 Payment by gift cards:
Gift cards have a one-time use and cannot be used several times.
If the value of the gift card is higher than the value of the shopping cart, the difference will be lost.

To use the O100 gift card online:

  1. Make sure you are logged into your account or create an account.
  2. Add products to your shopping cart, and secure checkout.
  3. Enter your gift card code on the checkout page and finalize your order.

Article 12 – Customer service
If you have a question, a complaint, or a suggestion, we encourage you to contact our customer support, available at the following email: support@o-100.com or through WhatsApp: +966 920 016 288.

Article 13 – Intellectual property
All elements presented on www.o-100.com: visuals, texts, or video are the exclusive property of O100° and are protected by the intellectual property code and copyright. Any reproduction of the O100° website or brand is strictly prohibited.

Article 14 – Privacy policy
By creating an account or making an order, the customer is aware that some of their data will be used by O100° to join the loyalty program and enjoy their benefits. All personal data collected, will be used under O100° privacy policy.

O100° privacy policy is available on the website at the following address:
> Arabic version: Privacy Policy AR (o-100.com)
> English version: Privacy Policy (o-100.com)